Director of Professional Services
Location: New York, NY
We are looking for a person to head up our Professional Services division. The main responsibilities include:
- Build and maintain a deep understanding of every aspect of the software suite and effectively translate that knowledge into solutions for customers and members of the team.
- Assist customers in navigating the implementation process for our suite of products.
- Assist customers in identifying, exploring and clarifying requirements for additional services and application change requests.
- Assist customers in understanding how to get the most out of TurnTo’s products given their unique system architecture and data flows.
- Oversee and expand a team of solutions architects and production support engineers.
- Manage, improve and implement scalable PS operations, processes, and internal tooling to ensure timely delivery, tracking, visibility, automation, cost control and customer satisfaction.
- Work closely with Sales, Product, Customer Success, and Engineering teams.
- 8 or more years of experience in a technical production support capacity in an enterprise software company.
- An analytical bent of mind, with an ability to break down complex problems into smaller issues.
- Excellent communication and organizational skills.
Send an email to Carla@turnto.com introducing yourself.