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Top retailers and brands choose TurnTo


And lots more...

Case Studies and Downloads

Clarins Replicates In-store Experience for Online Shopping with TurnTo

Clarins, a leading luxury skin care company, was wrestling with two challenges. First, Clarins saw an opportunity to “develop a dialog with women” in the digital context. Second, Clarins was trying to figure out how to provide as much product information to online shoppers as a sales associate could provide to shoppers in a store. Working with TurnTo Community Q&A and Checkout Chatter, see how Clarins was able to address both challenges and increase revenue along the way. Solves Customer Engagement Challenge with TurnTo is an online coffee shop for homes, offices and restaurants. One great thing about going to a coffee shop is being able to interact with other customers. knows that customer interaction is a crucial part of a coffee shop’s success and therefore sought out a way to replicate that same interaction on their product pages. Learn how working with TurnTo, CoffeeForLess was able to reproduce this experience online, build trust in their brand, and gain critical insights in shopping behavior. Generates 7x More UGC With Social Q&A Than Reviews, a leading source for parents and parents-to-be, saw an opportunity to leverage their passionate parenting community to help foster growth and overcome sales challenges. See how TurntTo Community Q&A helped BabyAge generate lots of fresh, unique customer-shopper dialog to help with SEO and bring the product detail pages to life—collecting 7 times more content than they were previously with customer reviews—and translating Q&A directly to ROI.

GoJane Sees 20% Increase In Organic Search Traffic

GoJane is a leading online retailer of teen fashion products. The company recognized that it would be powerful to tap into the enthusiasm of their customers, but with an average sell-through time of just 5 weeks, most social tools were unable to generate authentic user-generated content fast enough. Using the massive amount of user-generated content produced by TurnTo Q&A, see how GoJane was able to realize significant improvements in both search rankings and conversion. taps into customer loyalty with social Q&A

Adorama recognized that there was a gap between their customer reviews and the support their phone sales team provided. Realizing that customer reviews were simply “not enough,” Adorama brought on TurnTo’s Community Q&A product “Ask Owners.” Unlike other Q&A tools, Ask Owners delivered a large number of social answers, and it delivered them fast. In TurnTo, the Ask Owners product was able to help convert shoppers without adding to the workload of Adorama’s customer support team.

In head-to-head test on, TurnTo Social Q&A delivers the most social answers

For a couple of months during the summer of 2012, evaluated two Social Q&A products simultaneously: TurnTo vs. a competing tool. During this time, we took the opportunity to run a
comparative analysis of the answer rates delivered by the two solutions. Asking identical questions through both systems on the site, across multiple products, see how found that TurnTo delivers significantly more valuable user-generated content, compared to alternative solutions.

Other Downloads

One-Page Overview: TurnTo Community Q&A

Learn why leading retailers and brands choose TurnTo for Community Q&A. In this one-page overview, we'll introduce you to the technology that fuels the platform, the unmatched capabilities that are the secret to our success, and some performance highlights from some of our top customers.

Product Fact Sheet: Fan-Sourced Answers

Need more expert answers to product questions without utilizing staff resources? Learn how TurnTo can provide fast, personal responses from product users individually selected for their in-depth knowledge of your products. Actively supervised and scheduled, your fan-expert team ensures answers are both high quality and fast.

Video Praise

Jordan Lustig

Sr. Director of Product Management for Saks Fifth Avenue

Jordan Lustig discusses how TurnTo Q&A delivers fast, reliable responses to customer questions without any staff involvement.

David Cost

VP of eCommerce & Digital Marketing for Deb Shops

David Cost discusses how TurnTo Q&A helps bring the in-store experience online — improving customer experience and service.

Soren Mills

CMO of Newegg

Soren Mills talks about TurnTo helping Newegg better serve customers with fast, relevant answers that boost engagement and drive conversion.



TurnTo provides easy, fast integration on a broad range of commerce platforms. On some, we’ve taken it a step further with packaged extension modules and cartridges.



TurnTo has experience integrating with many eCommerce tool providers in a broad range of categories, including email services, chat, loyalty, identity management, analytics, site search and more. With some, we’ve formed official partnerships. If you are in the market for solutions in any of their categories, we recommend you look at these providers first.



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